Aircall logoHubSpot phone system

Aircall

Cloud phone system for sales and support teams, with calls logged where the work happens.

What the integration does

HubSpot and Aircall, set up properly.

Aircall connects to HubSpot so calls, recordings and outcomes land on the right record. We configure it around how your sales and service teams actually work, so reps call from HubSpot and managers see what happened.

Calls on the record

Every call, recording and note is logged against the right contact, company, deal or ticket.

Calling from HubSpot

Reps call straight from records and sequences, without switching tools or copying numbers.

Smarter inbound routing

Inbound calls reach the record owner or the right team, using the data already in HubSpot.

Reporting that adds up

Call volumes and outcomes sit beside pipeline and ticket reports, so activity connects to results.

AI Voice Agent

Aircall's AI Voice Agent answers calls, qualifies leads and books meetings, looking up and updating HubSpot records during the call and handing over to your team with full context.

What's included

Everything in the setup.

  • Review of your current calling process and numbers

  • Aircall and HubSpot connection and user mapping

  • Call outcome and disposition properties

  • Inbound routing rules based on record owner

  • Workflows triggered by call outcomes

  • Call activity dashboards for sales and service

  • AI Voice Agent set-up with HubSpot actions: contact lookup, record updates and meeting booking

  • Qualification questions and handover rules for the AI Voice Agent

  • Team training and written handover

How it works

From first call to handover.

Discover

We map how calls come in and go out today, who owns them and what you need to report on.

Configure

We connect Aircall, map users and set up properties, routing and workflows in HubSpot.

Test

We run real calls through every route and check they log correctly before go-live.

Train and hand over

Short role-based training, then documentation so the setup stays understood.

Use cases

Where it helps.

Sales

  • Click to call from deals and sequences

  • Follow-up tasks created from call outcomes

  • Call activity tracked against pipeline

  • Inbound leads qualified and booked by the AI Voice Agent

Customer service

  • Inbound calls routed to the right person

  • Calls logged on tickets

  • Service call reporting beside ticket data

  • After-hours calls answered by the AI Voice Agent

How we help

Aircall plus HubSpot.

  • Logging calls and recordings against HubSpot records

  • Routing and ownership for inbound calls

  • Call reporting for sales and customer service

Questions
about Aircall.

  • Yes. With Aircall's separate Aircall AI app installed from the HubSpot marketplace, the agent can look up and create contacts and companies, update their details and book meetings during a live call. We set up which actions it can use and when it hands over to a person.

Talk to us about Aircall.

Tell us what you want it to do and we'll tell you honestly what's possible.

Get in touch