Should my marketing agency have admin access to HubSpot?

Rarely. Most agencies do not need full 'Super Admin' rights, which grant control over billing, users, and all settings. It's better to grant them specific permissions for the tools they need, such as Marketing Hub or Sales Hub access. Using a 'Partner' seat is the best practice as it maintains your control while giving them the tools to do their job.

How do I get my data back if my agency owns the HubSpot portal?

This can be very difficult and depends on your contract and relationship. The best-case scenario is that they agree to transfer ownership or provide a full export of your data. The worst case is that you have to manually export everything you can into spreadsheets and import it into a brand new portal that you own. This is a messy, time-consuming process, which is why owning the portal from day one is critical.

What's the first step to check who owns our HubSpot account?

Log in to your HubSpot portal. Click on your profile icon in the top right corner, then select 'Account & Billing'. The company details and payment information listed there will show you who the legal owner of the subscription is. If you see your agency's name or credit card details, you need to have a conversation about transferring ownership to your business.

You Swapped Your Agency? Who Really Owns Your HubSpot Data?